City of Atlanta Taxicab Passenger Rights
All passengers have a right to:
· The most direct route or customer’s preferred route
· A safe, courteous and hospitable driver who obeys all traffic laws
· A knowledgeable driver who speaks English and knows city geography
· Working seatbelts for all passengers
· An appropriately dressed driver
· Air conditioning or heat upon request
· Clean adequate trunk space
· Noise free (radio, cd, ipod, etc.) ride
· Clean air, smoke free and odor neutral environment
· Clean reliable and safe vehicle
· Explanation of any fare charged
· Receipt at the end of a trip that shall include:
1. Company Name
2. Company Address
3. Company Phone
4. Taxicab 4-digit CPNC Number
5. Driver’s Name
6. Number of Passengers
7. Location of trip origination
8. Location of trip termination
· Decline a tip for poor service
· Refuse to ride in a taxicab
The Division of Taxicabs and Vehicles for Hire welcomes any comments and or concerns regarding your experience traveling in a City of Atlanta taxi. If you feel your rights were violated by a taxicab driver please submit a Consumer Complaint.